Product-Market Fit

Allergy Shots

I’ve embarked on a campaign to cure my seasonal allergies. Trying to understand the details of this immunotherapy reminds me how clarity effects confidence.

With allergy shots that require weekly visits for the first several months, then monthly visits for 2-5 years, you’d think there would be a sharp collection of resources to highlight treatment options, insurance codes linked to cost of care, and benefits/risk comparisons.

Proactively investing in your health is hard enough. Feeling like you’re taking a gamble without clarity on how a long-term effort may (or may not) come together, makes it way harder. I understand that healthcare is complex because everyone’s body and health habits are different, but there’s seemingly enough commonality to allow for a solid base of standardization, paired with different options and disclaimers to keep the variables in focus. Wish me luck, but this decision-making process has been cloaked in fog.

Extra Shot

“Imagine life as a game in which you are juggling five balls in the air. Work, family, health, friends, and spirit. And you’re keeping all of these in the air. You will soon understand that work is a rubber ball. If you drop it, it will bounce back. But the other four balls – family, health, friends, and spirit – are made of glass. If you drop one of these, they will be irrevocably scuffed, marked, nicked, damaged or even shattered. They will never be the same.” –Bryan Dyson

As we look through the lens of entrepreneurship, delivering fearless clarity may put you on the hook and will turn some prospects away, but it adds efficiency to the sales process and leads to more satisfaction from better customers.

This does not mean we simplify everything. Simplification is polarizing, so delivering confidence through clarity is more about sequencing. Try delivering less information to ensure clarity, then support a well communicated slowness with connected resources to meet a prospect’s specific needs. This sequenced effort gives people what they need, when they need it. When everyone feels informed, confidence increases and the opportunity for more lasting collaboration is refined.

By Ben McDougal, ago

Accelerators

Accelerators are incubators on steroids.

These programs recruit scalable companies that have shown early promise. They coordinate dramatic transformation within a compact timeline.They are like early-stage investment firms, as they provide seed funding in exchange for equity. Accelerators hedge bets by connecting entrepreneurs to resources, mentors, customers, investors, and community allies.

The rise of the accelerator model is interesting. Accelerators help entrepreneurs build stronger companies, but they need money to function. How do they support the financial investments in each company? What about staff salaries, community events, and all the resources they provide? There’s usually an initial fund raised to start these programs. Some accelerators also have financial infusions from sponsoring organizations. With this financial foundation in place, accelerators then depend on the performance of the companies in their portfolio. When a portfolio company is acquired or exits, the accelerator’s equity converts to cash or ownership options in more successful businesses.

As an accelerator’s portfolio performs, its reach widens and the program prospers. This motivates program directors to pick the right companies. It also gives founders the confidence that the experience is built for them to succeed. These complementary relationships are how accelerators make a lasting impact in less time.

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Incubators vs. Accelerators vs. Venture Studios vs. Coworking

For entrepreneurs, so much potential makes it easy to fall in love with the idea of being an accelerator-backed company. As business owners consider applying to accelerators, it’s important to understand the terms. When startup accelerators first started in 2005, they were industry agnostic. As this collaboration-based investment strategy has evolved, industry-specific accelerators have also emerged. This means there are more accelerators than ever and not all of them will be the right fit. The educational, networked, and cultural experiences matter. Entrepreneurs must vet accelerators like they would other equity investors. Do terms of the accelerator align with the long-term goals of your company? Will the implied results outweigh an intense time commitment? Even if it’s temporary, will the team be required to relocate? How deep is the network of fellow founders who have worked through the accelerator? Do portfolio companies stay connected? If so, how does that connected landscape support your work beyond the program?

The accelerator experience can be life changing for a startup. Based on a deep understanding of each company, these action-packed programs #GiveFirst and help build on what’s working. They also quickly identify areas for improvement. This empathetic support combined with a shared mission to grow allows accelerators and their portfolio companies to be more successful as everyone collectively builds to go big.

By Ben McDougal, ago

Stealth Mode

We’re all guilty of thinking our idea is better than it is.

Stealth mode is when entrepreneurs wait to start telling their story. Staying quiet about a new project often starts with good intentions. Curiosity and a bit of mystery can generate hype, especially if you’ve been successful in the past. Too often however, people hold onto silence because they fear feedback or that what they’re building may not work in the wild.

To avoid failure, the choice to continue building in stealth mode keeps everything safely in the workshop. This may be wise if the project needs work or when the competition are known pirates, but there are few ideas that require much secrecy. With 8 billion humans on earth, your idea is probably not unique and when it comes to shipping your art, it all comes down to execution. Survey the market and research existing patents to help guide decision making, but stealth mode will soon lag toward being an excuse to procrastinate. Even if you have something big, it can be deflated without the open air of honest feedback. Stealth mode may sound nice, but silence, pride, and fear can devolve into a suffocating sinkhole.

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Winners are good at losing.

If you decide to build in stealth mode, give yourself firm timelines. Determine if intellectual property needs legal protection. If you need to keep certain aspects of the project under wraps, do so while still allowing the idea to breathe. Stealth mode only works when it results in a stronger story. It’s hard to know how strong your story is unless you share it.

Yes, we can only be new once, but the leverage of a startup is an ability to quickly evolve. As your team connects with the true market through strategic, creative, and generous execution, humility paired with persistence will pay off in the form of confidence. Even if something fails, it’ll be more like a pit stop on your path toward product-market fit. Be a scientist. Experiment thoughtfully, iterate often, and invite doubt knowing that if you’re wrong, it can activate a signal that guides the project toward a more sustainable future.

Be careful with the comfort of stealth mode. Those who build in too much silence can go quiet themselves.

By Ben McDougal, ago

First in Line

There’s something special about being first in line.

Being up front means you’re committed. You’ve made a sacrifice to ensure you experience something you care about in style. Conquering the unknowns to secure this coveted spot has required effort, but a sense of pride materializes when everything goes to plan.

When we think about being first through the lens of innovation, first in line is not such a desired position.

Being first gives entrepreneurs a chance to take an early lead, but early leaders don’t always win in the end. The headwind is strongest when you’re in front.

When you’re creating something new, enthusiasm from early adopters is often met with pernicious friction. One common source of friction is the time spent educating a prevailing market. This protracted process wears on even the most resilient and exhausts resources every step of the way. Along with frictions that come with being first, with fewer clues from the past it’s harder to avoid potential pitfalls as well.

There’s value in a head start, but the early market leader often falls behind the innovation curve. Never hesitate to forge into the unknown, but remember that when you lead, others will always be chasing you.

If you’re building in front, stay ahead with humility, a challenge network that invites you to be wrong by avoiding groupthink, a genuine desire to accelerate others, and interactive leadership that allows intrapreneurs to stay wild.

If you’re the one chasing, which is far more common, you’ll need to flex a bit of founder-market fit to find product-market fit, but it’s nice knowing there’s an existing path with potentially more opportunities to champion change in a known industry.

Alright, now think bigger. How might we avoid the wait? The front of any line may be a traditional way of getting ahead, but this requires time with no guarantees. You’re still relying on someone else to let you in as well. If this activity is something you really enjoy, be conscious of how business can sometimes kill your passion but know there’s usually a way to be less of a spectator by getting more involved.

One way to do this is by combining your creative skills and an entrepreneurial spirit to wedge yourself into the experience itself. This requires initiative, but volunteering, building into a side hustle, or using content creation skills can quickly become your ticket to skip the line all together.

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A love for friends, craft beer, and technology is what led to FliteBrite. Along with a patented electronic serving system, our beer festival app is a tasty example of how we now skip past lines like this. Cheers!

By Ben McDougal, ago

Pain Relievers vs. Vitamins

In agony, we reach for pain relievers made to kill the torment. When everything feels normal, we may pop vitamins to support a healthy lifestyle, but missing a day is not a problem. For every vitamin, the medicine cabinet has just as many intentions collecting dust.

As we study a team/product/service, is true pain for real customers being relieved, or it a nice-to-have idea that may (or may not) provide unquestioned value?

When people like the idea but hesitate to buy, you have a vitamin. If you always have to explain why someone needs it, you have a vitamin. If it’s unclear what you have, you have a vitamin. Pain killers are easy to spot. They sell as fast as supply can keep up with demand.

Ongoing customer discovery keeps a pulse on demand and helps us build with product-market fit. As we ease true pain, stories that sell (marketing) should highlight the results that target customers desire without question. Forget the jargon, impressive features, and pretending to be passionate. Lean into the pain.

By Ben McDougal, ago