Customer Discovery

Accelerators

Accelerators are incubators on steroids.

These programs recruit scalable companies that have shown early promise. They coordinate dramatic transformation within a compact timeline.They are like early-stage investment firms, as they provide seed funding in exchange for equity. Accelerators hedge bets by connecting entrepreneurs to resources, mentors, customers, investors, and community allies.

The rise of the accelerator model is interesting. Accelerators help entrepreneurs build stronger companies, but they need money to function. How do they support the financial investments in each company? What about staff salaries, community events, and all the resources they provide? There’s usually an initial fund raised to start these programs. Some accelerators also have financial infusions from sponsoring organizations. With this financial foundation in place, accelerators then depend on the performance of the companies in their portfolio. When a portfolio company is acquired or exits, the accelerator’s equity converts to cash or ownership options in more successful businesses.

As an accelerator’s portfolio performs, its reach widens and the program prospers. This motivates program directors to pick the right companies. It also gives founders the confidence that the experience is built for them to succeed. These complementary relationships are how accelerators make a lasting impact in less time.

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Incubators vs. Accelerators vs. Venture Studios vs. Coworking

For entrepreneurs, so much potential makes it easy to fall in love with the idea of being an accelerator-backed company. As business owners consider applying to accelerators, it’s important to understand the terms. When startup accelerators first started in 2005, they were industry agnostic. As this collaboration-based investment strategy has evolved, industry-specific accelerators have also emerged. This means there are more accelerators than ever and not all of them will be the right fit. The educational, networked, and cultural experiences matter. Entrepreneurs must vet accelerators like they would other equity investors. Do terms of the accelerator align with the long-term goals of your company? Will the implied results outweigh an intense time commitment? Even if it’s temporary, will the team be required to relocate? How deep is the network of fellow founders who have worked through the accelerator? Do portfolio companies stay connected? If so, how does that connected landscape support your work beyond the program?

The accelerator experience can be life changing for a startup. Based on a deep understanding of each company, these action-packed programs #GiveFirst and help build on what’s working. They also quickly identify areas for improvement. This empathetic support combined with a shared mission to grow allows accelerators and their portfolio companies to be more successful as everyone collectively builds to go big.

By Ben McDougal, ago

Minerva

The pursuit to find Pluto is a neat example of how imagination, obsession, and reason align what can be seen. After scientists at the Lowell Observatory finally discovered “Planet X” in 1930, the world weighed in on what to name it. Let’s brew on naming your project.

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Pluto was the second choice of scientists who discovered this beloved dwarf planet. Minerva was the team’s first choice, but it was already taken by an existing asteroid.

A name makes a project feel real. It creates identity. If you’ve been thinking about something for a while, a name may naturally emerge. If you’re struggling or feel uneasy about the name you have in mind, here’s how to fuel confidence and land on something scalable.

Be descriptive. If it’s impossible to guess what you’re offering, you’re taking an early gamble. Hyper specific names may stand out in the moment, but too much definiteness can limit your ability to evolve. Attention is hard to earn, so avoid obscurity, names that trap you, or anything that makes the business hard to remember.

Verify availability. It’s tough to set yourself apart while still being memorable. As you consider naming a business, get creative, but do your homework before falling in love. Do not hope something may not exist; try to find it. Boldly research existing trademarks, domain names, social media accounts, industry competitors, and funky spellings. The result can be a name that is all yours versus something that may be catchy but could spawn future liabilities.

Think long-term. To withstand the test of time, consider how this name supports lasting growth. If the trend upon which you’ve based a name fades, might you look outdated? Will highlighting a location eliminate the ability to expand? In short, don’t corner yourself unless it’s on purpose.

Once you lock in a name, start using it within customer discovery to explore how it’s received by those you seek to serve. When a name clicks, align your marketing and overall vocabulary around the newly established identity. This will make your company recognizable, and over time it connects you to more true fans.

By Ben McDougal, ago

Stealth Mode

We’re all guilty of thinking our idea is better than it is.

Stealth mode is when entrepreneurs wait to start telling their story. Staying quiet about a new project often starts with good intentions. Curiosity and a bit of mystery can generate hype, especially if you’ve been successful in the past. Too often however, people hold onto silence because they fear feedback or that what they’re building may not work in the wild.

To avoid failure, the choice to continue building in stealth mode keeps everything safely in the workshop. This may be wise if the project needs work or when the competition are known pirates, but there are few ideas that require much secrecy. With 8 billion humans on earth, your idea is probably not unique and when it comes to shipping your art, it all comes down to execution. Survey the market and research existing patents to help guide decision making, but stealth mode will soon lag toward being an excuse to procrastinate. Even if you have something big, it can be deflated without the open air of honest feedback. Stealth mode may sound nice, but silence, pride, and fear can devolve into a suffocating sinkhole.

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Winners are good at losing.

If you decide to build in stealth mode, give yourself firm timelines. Determine if intellectual property needs legal protection. If you need to keep certain aspects of the project under wraps, do so while still allowing the idea to breathe. Stealth mode only works when it results in a stronger story. It’s hard to know how strong your story is unless you share it.

Yes, we can only be new once, but the leverage of a startup is an ability to quickly evolve. As your team connects with the true market through strategic, creative, and generous execution, humility paired with persistence will pay off in the form of confidence. Even if something fails, it’ll be more like a pit stop on your path toward product-market fit. Be a scientist. Experiment thoughtfully, iterate often, and invite doubt knowing that if you’re wrong, it can activate a signal that guides the project toward a more sustainable future.

Be careful with the comfort of stealth mode. Those who build in too much silence can go quiet themselves.

By Ben McDougal, ago

Launch

A successful launch rewards hard work.

No matter the audience or how heavy the news, introducing what’s next is your opportunity to spark energy. This milestone will soon be celebrated, but rocket ships do not launch without intention.

The excitement of sharing something you’re proud of can be intoxicating, but we can only be new once. Launching before you’re ready can lead to carnage. Limping into a launch without a connected cadence will also reduce excitement as attention becomes diluted.

Let’s first look at how to avoid launching before you’re ready. There’s value in shipping your art often, as this is the only way anything is set free to evolve toward product-market fit. This, however, does not give us permission to be careless. Research, internal planning, strategic development, thorough testing, and working with true fans is the easiest way to stress test whatever you’re building. When we normalize a nimble, but detailed-oriented approach, you’ll create confidence in what’s being launched while also allowing your art to connect within the market you seek to serve more often.

When the time is right, planning a strategic launch sequence can initiate a boost loud enough to create attention and also long enough to push through the thick atmosphere of endless distraction. Instead of a single celebration, think of your launch as a connected collection of memorable moments.

The most common misfire is overloading your audience too soon. This may be part of the strategy with a short launch sequence, but when a launch lingers, duplicative content will numb an audience before the intended culmination arrives. One tactic for staying patient is mapping the overall launch sequence. This helps sync development with the timing of communication. Such planning also provides internal clarity and connects valuable context to each transmission.

To map a launch sequence, start by creating intrigue with as little information as possible. Think of this subtle stage like a notice to save the date. Next, create excitement by leaning into the pain. Leak a little on why the audience should be excited for what’s to come. No need for too many details quite yet. Those will land next.

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As the countdown ticks toward zero, fortify the team to determine how you can effectively respond to every type of inquiry during launch. With internal operations ready to rock, release one final burst of hype before delivering the payload on launch day. As thrusters fire and liftoff occurs, you’re now set free to release your art into the universe. Congratulations!

Within the early moments of flight, keep messaging sharp. Deliver on the promise, include singular calls to action, and track analytics to stay strategic.

A thoughtful launch can create a flurry, but attention is hard to earn and it’s gone before you know it. As the loudness of a launch begins to fade, hit the free prize inside button to activate a few more extraordinary insights built to fuel lasting momentum. Once in orbit, maintain a smooth onboarding process for late arrivals and enjoy the view knowing elevation makes us all feel successful.

By Ben McDougal, ago

Early Moves

The term early moves is abstract on purpose. It can mean so many different things in entrepreneurship. Early moves are actions that brew progress. Initiative is rewarded with positive energy infused into moments that help us climb the mountain toward momentum.

The term early moves is used throughout this book. To get thinking, sharpen the sword with these tactical examples of early moves that keep leaders building:

listen
be honest
read a book
explore current markets
attend local community events
participate at hackathons
connect others
practice the pitch
discover resources
form the company
organize accounting
compete in pitch events
seek accountability
travel to learn
mentorship
create
do

Early moves are exhilarating, but there’s value in being efficient as you decide if something is going to work. When we say yes to something, we say no to something else. It’s tempting to say, “Let’s gooo,” but this is opportunity cost. Be strategic with early moves. As you build, collect feedback like a scientist. Use feedback as data, because an early and proper no is much better than a long, wrong yes.

To avoid swinging at a bad pitch, take time alone. Along with your experience and honest thoughts, the internet is too powerful not to research online. Don’t hope something doesn’t exist; try to find it. Run some numbers. Talk with people to begin customer discovery. Think about ways to prototype something worth testing. Practice storytelling and see if you can snag a pre-order. Will strangers buy in?

If enthusiasm remains genuine, talk with others who may be interested in collaborating. Think about your own real skills to identify where you’ll need help. Attend related events to further qualify early concepts. Even if you’re not ready to share details, the readiness to show up often links to new allies who can connect dots. Stay organized and see how it feels to create and post content online as you continue working through the early stages of any idea maze.

Before you go much further, take a pit stop with your future self. Is this a quest and environment you want to work in for the foreseeable future? Perhaps this should remain a hobby? For instance, if you like pinball, it doesn’t mean you should start a pinball business. The hardships that come with being a business owner can compress, divert, and decrease passion. At first, the allure of new-made things is fun and exciting, but pressures add up. If the dance remains motivating, positive tension is relieved by executing early moves that help sustain a sensation of growth.

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“Inspiration is perishable—act on it immediately.” –Naval Ravikant

Determining which actions to take when is a juggling act, but as early moves are blended and strategically sequenced, they collide to jolt a business idea forward. 

You Don’t Need This Book: Entrepreneurship in the Connected Era prompts diverse types of early moves that guide an idea toward commercialization. Here’s a reminder of that book’s table of contents for readers to revisit.

You Don't Need This Book: Entrepreneurship In The Connected EraChapter 1 – Ideation
Chapter 2 – Community
Chapter 3 – Team
Chapter 4 – Side Hustles
Chapter 5 – Research
Chapter 6 – Testing
Chapter 7 – Marketing
Chapter 8 – Sales
Chapter 9 – Results
Chapter 10 – Persistence

If this evolving business idea continues to touch your heart after internal and external analysis, you may have something ready to pursue. Yes!

Inspiration is perishable, so when this happens, be ready to take action. It’s not how fast you move; it’s that you find ways to get started and keep moving.

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Things you dedicate time to will grow.

As you make early moves, stay nimble. Agility is one of the best advantages to being small. It often takes many versions to land on something ready for the wild. Remain sustained by timing early moves based on personal bandwidth, the environment, things you do well, and things that make you uncomfortable. Leverage educational support, accelerator programs, and resources. Stay intellectually humble, work with others, and continue executing more early moves.

By Ben McDougal, ago