Intrapreneurship

Echoes

The echo of an idea is always fading. How can we extend ideation long enough to activate early moves, blow through barriers, and maintain enrollment?

This is clearly a loaded question. Much goes into enabling ideas into reality, and the rate of an idea’s degradation depends on a kabillion factors. Still, let’s sip on the artistry of pushing without being pushy.

Start easy. Personally think through the various angles that might make an idea interesting. This private contemplation requires thought and time. Time is precious, and yet we waste it. The ease of your own thoughts will soon meet the hardships that await those who don’t let ideas breathe. This makes stealth mode precarious and early moves confusing, which makes ongoing customer discovery more important.

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Will you spend time or money?

When we share a new idea with someone else, the situation becomes complicated and complex. That is the moment we put our idea on a hook. It’s also when leaders push past fear and invite doubt. Connecting dots within such complexity is difficult, takes time, and is never straightforward. When the sacrifice is made, research builds confidence and adds clarity to how opportunities are articulated.

As thought through in the Isochronal riff, this makes the efficiency of blunt repetition tempting but ineffective. More of the same without execution—whether by co-founders, mentors, early adopters, or investors—only chases interest.

To avoid the fade, find diverse ways to motivate movement. For a fun visualization, imagine a glass pond. If one pebble drops in, the lonely ripple is loud and obvious but also fades fast. It makes a splash and is soon forgotten. Now, imagine many pebbles thrown in different ways, all around the pond, from every angle, and over time. The pond is now alive! The echo of each pebble is magnified, and the abundance of rippled collisions leaves a more lasting song.

Like a pond of pebbles singing together, leaders can nudge progress long enough to activate action. Conversation in different environments, inquisitive questioning, active listening, creative analogies, talking about anything else, releasing reluctance, and letting others lead are all ways you can keep building without getting too frantic. Intentional diversity allows each different echo of one idea to feel distinct and yet all bounce on a shared wavelength.

Brewed From Within
📖 Entrepreneurship

By Ben McDougal, ago

Real Skills

Talent is natural.
Skills are learned.

Instead of abstracting, even nerfing the value of what makes us indispensable by using terms like soft skills or power skills, “real skills” invite the new reality. Knowledge, action, and persistence are still required, but real skills help us connect, communicate, and collaborate as we pursue peculiar work fueled by significance in our connected era.

As Seth Godin writes about, real skills help students, founders, intrapreneurs, and people-centric organizations activate humans working toward shared understandings. This updated term removes the optional vibes out of subtle superpowers that help us go beyond the status quo. To close his 2023 manifesto for teams, The Song of Significance, Godin shares this working encyclopedia of categorized real skills.

SELF-CONTROL

Adaptability to changing requirements
Agility in the face of unexpected obstacles
Alacrity and the ability to start and stop quickly
Authenticity and consistent behavior
Bouncing back from failure
Coach-ability and the desire to coach others
Collaborative mindset
Compassion for those in need
Competitiveness
Conscientiousness in keeping promises
Customer service passion
Eagerness to learn from criticism
Emotional intelligence
Endurance for the long haul
Enthusiasm for the work
Ethics even when not under scrutiny
Etiquette
Flexibility
Friendliness
Honesty
Living in balance
Managing difficult conversations
Motivated to take on new challenges
Passionate
Posture for forward motion
Purpose
Quick-wittedness
Resilience
Risk-taking
Self-awareness
Self-confidence
Sense of humor
Strategic thinking taking priority over short-term gamesmanship
Stress management
Tolerance of change & uncertainty

PRODUCTIVITY

Attention to detail
Crisis management skills
Decision-making with effectiveness
Delegation for productivity
Diligence and attention to detail
Entrepreneurial thinking and guts
Facilitation of discussion
Goal-setting skills
Innovative problem-solving techniques
Lateral thinking
Lean techniques
Listening skills
Managing up
Meeting hygiene
Planning for projects
Problem-solving
Research skills
Technology savvy
Time management
Troubleshooting

WISDOM

Artistic sense and good taste
Conflict resolution instincts
Creativity in the face of challenges
Critical thinking instead of mere compliance
Dealing with difficult people
Diplomacy in difficult situations
Empathy for customers, co-workers, and vendors
Intercultural competence
Mentoring
Social skills
Supervising with confidence

PERCEPTION

Design thinking
Fashion instinct
Judging people and situations
Mapmaking
Strategic thinking

INFLUENCE

Ability to deliver clear, useful criticism
Assertiveness on behalf of ideas that matter
Body language (reading and delivering)
Charisma and skills to influence others
Clarity in language and vision
Dispute-resolution skills
Giving feedback without ego
Influence
Inspiring to others
Interpersonal skills
Leadership
Negotiation skills
Networking
Persuasive
Presentation skills
Public speaking
Reframing
Selling skills
Storytelling
Talent management
Team building
Writing for impact

What a provoking collection of conversation starters! This encyclopedia is a guiding light for when we are being honest with our own abilities, filling gaps on the team, considering session topics for an event, or working to reform educational curriculum. Special thanks to Seth Godin for granting permission to share these real skills as they were written. Real skills are regularly updated to meet emerging demands as well.

Let’s add inclusivity, curiosity, showing up, content creation, systems thinking, accelerating others through the art of connection, identifying founder-market fit, thinking big, mindfulness, following up, pure wonder, and having fun.

What will you brew into the mix?

By Ben McDougal, ago

Captive

Air travel is an elevated time to shake and move above the clouds. Elevation makes us all feel successful, so hammering on some work or catching up on a good read/listen/watch feels great, but a nap is just as nice.

Think back to the last time you warped time by catching a mid-flight nap. Suddenly, a flight attendant shatters your peaceful slumber—not to share a friendly update for passengers but to rattle off a forced sales pitch for their branded credit card. Ouch.

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Attention is hard to earn.
If you have it, don’t waste it.

Now, imagine an alternate scenario. Instead of unwanted interruption followed by an impersonal script that makes us feel like prisoners instead of appreciated customers, what if the same offer felt more like a special little gift?

How might it feel to hear that you have been selected to receive a free beverage or tasty snack, paired with that same credit card application as a convenient napkin? This tasty presentation would naturally snag the attention of nearby passengers. As word of mouth amplifies interest, similar offers could be made for those willing to complete the silly credit card application. Engage or don’t, but this quiet surprise feels less forced and can become more of a complimenting gesture to show customer appreciation.

That’s just a thought exercise, but we’ve all sat in situations where we were part of a captive audience. There is a fine line and a big difference between adding or detracting from an experience after interest is sparked or sales are made.

How do we treat our existing customers? Do they get attention only when there are issues or you have more to sell? How might we inspire more lasting joy by slowing down, setting efficiency aside, even letting go in a way? Instead of being careless with earned attention, consider unexpected ways to delight customers, which will remind them why they chose you in the first place. Giveaways, handwritten notes, or any gesture that shows you care will retain better customers.

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“Once you wow an audience, the same trick may not work anymore.” -Seth Godin, Free Prize Inside

How we treat existing customers sets the scene and determines the realities of attention retention. When customers feel thoughtfulness, they will stick around because they care as much as you do. This translates into customer retention because true fans take pride in staying connected. They have more patience when issues arise and get excited to share your charming work with others.

By Ben McDougal, ago

Munch Munch

By connecting the global datasphere with computer vision, machine learning, and language modeling, computer science has paved the way for artificial intelligence.

Machines have long used human logic to automate routine and AI is not new, so why has this form of knowledge engineering earned so much attention lately? It’s because AI has learned to speak our language.

Language modeling has taught our digital counterparts how to articulate what it already knows. Not in some robotic, 8-bit voice. AI is now conversational. For example, chatbots are informative, engaging, and entertaining humanoids, while generative AI uses neural networking to transform simple prompts into impressive visuals.

When innovation threatens the status quo, a common response is fear followed by complacency. This is evident in the argument that AI will take all our jobs. Yes, advancing technology will continue to reduce the need for humans to turn knobs and here’s a 2023 Cornell University study on how large language models may impact labor markets. Gone are the days of clocking in on time and keeping your head down just long enough to climb a ladder built to resist change. The willingness to play it safe may extend a sense of temporary security, but this is a choice that makes you easy to replace with cheaper labor and faster tools. To remain indispensable, let AI dine on the dull, devour inefficiencies, and support our own ingenuity.

Start a journey before you see the end. Knowledge is required, but for students, intrapreneurs, and entrepreneurs who stay creative, it’s impossible to compete with being you! As AI munches on mediocre, more of us are invited to build without a map. To make a ruckus with no permission required. To do something for the love of doing it and to care enough to fail.

AI won’t take your job. People who use AI will. It’s a lousy time to be complacent and the perfect time to be creative.

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BEN BOT goes online April 1st.

By Ben McDougal, ago

Melting Momentum

Once something melts, it’s never quite the same.

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Inspiration is perishable.

From the moment we decide to start building an idea into reality, the force required is geared toward finding and then maintaining momentum.

Meaningful momentum is awakened in endless ways. Early momentum might mean showing up at an event for the first time, researching the competitive landscape, testing an early hypothesis, leaning into customer discovery, recruiting potential co-founders, building product, and eventually activating a launch sequence. Once a project is launched, the need for momentum never fades. If anything, it only becomes more important. There are many more examples, but growing the business, achieving milestones, and celebrating progress are all forms of valuable momentum. Even in later stages of a company, momentum drives activities like succession planning, navigating a successful exit, and considering how your human, financial, cultural, intellectual, and network capital can be recycled back into the entrepreneurial ecosystem.

No matter where you’re at in your own journey, if momentum is maintained long enough, the result can be a flywheel effect that feeds on itself. Anything you want to grow will always require endless work, but with less friction, momentum delivers more time, understandings, and space for different activities emerge.

On the flip side, if momentum is melting, it’s difficult to recapture. These are moments to consider when and what to quit. If there’s enough energy to keep writing the story, it’s neat how there’s always the option to keep building. A few sparks that can help regain momentum come to mind. For instance, (re)connecting with the startup community, learning something new, saying “yes” to unlock adventure, saying “no” to create space, travel, revisiting customer discovery, building a new feature, considering a pivot, onboarding new customers, and adding to the team.

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Need help regaining momentum?

The longer stagnancy lingers, the harder it will be to realign momentum. Tactics to maintain a creative state of kamiwaza, even when momentum is melting, starts with communication. Keeping honest communication consistent adds clarity and is the easiest way to appreciate the realities of slowness. Reducing the weird by exposing the why, also keeps different stakeholders on the same page, even during more lethargic times. By reducing the tension that quietly brews in silence, teams may be able to run at lower speeds. If left unattended, this can devolve into a lack of urgency that brings new challenges, but at a lower speed, perhaps less movement is needed to regain/retain the sense of shared momentum.

When we play long-term games with long-term people, momentum is crucial, but set your own pace by exploring the type of momentum you need at different stages within the work. This awareness helps you quit chasing momentum and sets us free to forge better art, at a sustainable speed. This helps us multiply mass and velocity, which equates to momentum when, where, and how it’s needed to keep building.

By Ben McDougal, ago